Payment & Refunds

1.Safety & Security

Keeping you safe online

If your purchase doesn't arrive or doesn't match the seller's description, our Buyer Protection will reimburse you for the full purchase price of the item plus shipping costs(for eligible purchases). Your purchases are also monitored 24 hours a day, 7 days a week to help protect you.

2.Payment Simplicity

Convenient ways to pay

You can use worldwide payment methods like Visa, MasterCard, Credit Cards and Business Debit Cards.

Local payment methods like Qiwi, Solo and Carte Bleu are also available.

3.A Simple Refund Process

When you're unsatisfied with your purchase

If you don't receive your goods, or the goods are not received in satisfactory condition, then you can request refund.

If you get agreement with the seller about the refund, you will get the money in 7-10 days.

Method A: Contact the Seller

You can contact the seller online directly and reach a refund agreement.

Method B: Submit a Refund Request

Submit a formal refund request to the seller through AliExpress.com

Method C: File A Claim with AliExpress

If you are not satisfied with the seller's solutions, you can file a claim with us!

4.Customs Duties

Don't forget to check!

-When you pay for your order, please contact the seller to confirm the custom duties.

-You should check the customs policies in your country.

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